Troubleshoot & FAQ

Customer support:

If for any reason you are having buyer’s remorse, please contact us as quickly as possible and we will arrange for a refund.
  • Size- the nascita is a larger mouse compared to the vitesse
  • Weight- the vitesse weighs 30g lighter than the nascita
  • Sensor- the nascita uses a laser sensor while the vitesse uses an optical sensor
  • autore

    The first time you plug in the autore, your device needs to recognize it. This can take a few minutes. We recommend waiting 3 minutes when plugging in the keyboard the first time. If that does not work try switching USB ports.


    The cable comes pre-installed with a 6.35mm jack. Unscrew it to reveal the smaller 3.5mm jack underneath. In addition there is a USB adaptor that the 3.5mm jacks of the headset and mic can be connected to.
    Please contact our customer service team and we will send you a video that shows you how to fix the issue.


    The cable is likely damaged/ faulty. Please contact our customer service team and we will open a ticket to fix it for you.